Shipping and Delivery Policy
Last Updated: September 2024
1. Introduction
At Infinite Sparkle Jewels, we strive to ensure that your orders are delivered in a timely and secure manner. This Shipping and Delivery Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website, www.infinitesparklejewels.com.
2. Order Processing
Processing Time: Orders are processed within 2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day. Custom orders will be initiated between 2 to 7 business days.
Order Confirmation: You will receive an email confirmation once your order has been processed and shipped, including tracking details if applicable.
3. Shipping Methods and Costs
Domestic Shipping: We offer Standard/Express shipping within India. The shipping cost will be calculated at checkout based on the destination and shipping method chosen.
International Shipping: We ship to selected international destinations. Shipping costs and delivery times will vary based on location. Customers are responsible for any customs duties, taxes, or fees applicable in their country.
4. Delivery Times
Estimated Delivery: Delivery times vary depending on the destination and shipping method selected. Estimated delivery times will be provided at checkout.
Delays: Please note that delivery times are estimates and may be subject to delays due to factors beyond our control, such as weather conditions, customs inspections, or courier service disruptions.
5. Tracking Your Order
Tracking Information: Once your order has been shipped, you will receive a tracking number via email. You can track your order on the carrier's website using this number.
Lost or Delayed Shipments: If your order is lost or significantly delayed, please contact our customer service team at [Your Contact Email] for assistance.
6. Shipping Restrictions
P.O. Boxes: We do not ship to P.O. Boxes or APO/FPO addresses.
Restricted Items: Certain items may be restricted from shipping to specific regions due to legal regulations or carrier restrictions.
7. Damaged or Missing Items
Damaged Items: If your order arrives damaged, please contact us within 1 days of receipt with photos of the damage and the packaging. We will work with you to resolve the issue.
Missing Items: If any items are missing from your order, please contact us immediately so we can investigate and rectify the situation.
8. Changes to This Policy
We reserve the right to update or modify this Shipping and Delivery Policy at any time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at:
Infinite Sparkle Jewels
For any issues in utilizing our services you may contact our helpdesk on 7013921501 or Infinitesparkleindia@gmail.com